Salary: From £29,150 per year
Hours: 39 hours per week, plus participation in the on-call rota
Location: Primarily office-based, with some community work
Contract: Full-time, permanent
Location: Liverpool

About the role

At Quartz Care, our Care Coordinators play an important role in making sure our clients receive safe, reliable and genuinely person-centred care.

This is much more than a rota-based role. You will be a key link between our clients, families, care workers, Case Managers and leadership team, helping to ensure that care packages run smoothly while supporting our frontline team to deliver high-quality care.

You will need to be organised, calm under pressure and confident making decisions when circumstances change. You will also have the opportunity to contribute to service development and the continued growth of Quartz Care.

What you’ll be doing

Care coordination

• Develop and maintain staff rotas to provide effective coverage and continuity of care.
• Respond proactively to staff absence, emergencies and changes in client requirements.
• Communicate clearly and compassionately with clients, families and care workers.
• Work closely with Case Managers to ensure care plans are accurately implemented and reviewed.
• Support the introduction of new care packages, considering geographical efficiency, continuity and client preferences.
• Accept and implement care packages in line with contractual requirements and local authority frameworks.
• Work with families and other stakeholders to develop bespoke care packages for private clients.

Supporting our care team

• Provide regular check-ins and formal supervision for care workers.
• Support staff wellbeing and performance.
• Help new team members settle into their roles and understand their responsibilities.
• Act as a point of contact for day-to-day questions and coordination issues.
• Help create a positive, supportive and professional team environment.

Quality and compliance

• Assist with audits of care records, rotas and visit records.
• Maintain accurate communication and operational records.
• Support document management, archiving and policy updates.
• Identify and report concerns promptly.
• Contribute to quality improvement across the service.
• Uphold safeguarding principles and Quartz Care policies and procedures.

Working with clients, families and professionals

• Build positive relationships with clients and their families.
• Work collaboratively with Case Managers and other professionals.
• Promote choice, independence, dignity and respect.
• Help gather feedback and identify opportunities to improve the experience of our clients and care workers.

On-call

You will participate in Quartz Care’s on-call rota as directed by your manager. This currently includes designated weekends from Friday 5:00pm until Monday 8:30am.

About you

We’re looking for someone with previous experience in care coordination, ideally within domiciliary or community care.

You’ll be someone who:

• Has excellent organisational and communication skills.
• Can prioritise and make sensible decisions under pressure.
• Understands the importance of safe, person-centred care.
• Is confident communicating with clients, families and care professionals.
• Can build positive working relationships with care workers.
• Has a good understanding of safeguarding and care standards.
• Is comfortable working independently while being part of a wider team.
• Takes pride in accuracy, professionalism and getting things right for clients.

Previous Care Coordinator experience is preferred, but we’re interested in people who can demonstrate the right combination of care experience, organisation, judgement and attitude.

Why Quartz Care?

At Quartz Care, we believe great care starts with great people.

We invest in our team through training, development and practical support, and we want our people to feel confident in their roles and able to develop their careers.

As a Care Coordinator, you’ll have the opportunity to make a real difference not only to the people we support, but also to the care workers you work alongside every day.

Requirements

• Full UK driving licence.
• Access to your own vehicle.
• Fluent English.
• Right to work in the UK.
• Previous care coordination experience preferred.

Please note: Quartz Care is not currently offering sponsorship. Applications requiring sponsorship will not be progressed.

This is an in-person role based in the Liverpool area.